Bilingual Directory Assistance Representative

Job Description

<p><p><b>Job Details</b></p></p> <p><p><b>Description</b></p></p> <p>Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX <b>Moncton</b> team.</p>
<p>As a bilingual <b>directory assistance agent</b>, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.</p>
<p><b>What we offer:</b></p> <li>A competitive salary of $18.65/hour (bilingual bonus included);</li>
<li>A night premium of $1.50/hour and a weekend premium of $0.25/hour.</li>
<li>Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.</li>
<li>Fully paid training - we take the time to support you to ensure your success;</li>
<li>Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.</li> <p><b>Your typical day</b><b>: </b></p> <li>Answer calls and provide the following services:</li> <li>Directory assistance (411);</li>
<li>International call transfer (0);</li>
<li>Emergency call forwarding (911).</li> <li>Perform various tasks simultaneously such as:</li> <li>Listen actively to the request and question, as needed, to clarify what is being sought;</li>
<li>Do a search in the computerized application and take note of the information in the required fields.</li> <li>Demonstrate rigour in the respect of the various objectives and procedures established;</li>
<li>At all times, offer courteous and professional service and support in line with the expected quality standards;</li>
<li>When necessary, identify and communicate irregular situations.</li> <p><b>What you need to succeed:</b></p> <li><b>Eligibility criteria</b>:</li> <li>Be available to work <b>full-time Monday to Sunday, 7:00 am to 11:00 pm</b> – please note that, as a 24/7 business line, you may be required to work night shifts (<b>11:00 pm to 7:00 am</b>) depending on business needs;</li>
<li>Reside near the NQX Moncton centre to be able to <b>commute every work day</b>;</li>
<li>Fluently <b>bilingual</b> (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.</li> <li>Typing speed of 30 words/minute;</li>
<li>Ability to multi-task in a computerized environment;</li>
<li>Excellent communication skills - You can express yourself clearly and concisely;</li>
<li>Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!</li>
<li>High school diploma or equivalent;</li> <p><b>Training start date: December 1st</b></p>
<p>At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.</p>
<p><b>Want to learn more about our career opportunities and what makes working at NQX so rewarding? </b><b>This way</b><b>!</b></p>