Vice President of Operations

Job Description

<p><b>Note To All Interested Candidates: </b></p><p><b> </b></p><p>Character matters.</p><p> </p><p>Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.</p><p> </p><p>Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.</p><p> </p><p>We’re a passionate group of hard-working people, obsessive about sales and service.</p><p> </p><p>We know nothing matters more than a happy customer and that saying, <b>“That’s not my job”</b> gets us nowhere.</p><p> </p><p>We know how fun it feels to win, and love pushing ourselves towards that rush.</p><p> </p><p>As a leading sports-lifestyle distribution company with 50+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.</p><p> </p><p><b>The good news? YOU could be a part of it.</b></p><p> </p><p><b>Position Summary</b>: </p><p><br></p><p>Reporting to the President, the <b>Vice President of Operations</b> is a key member of the Mint Leadership Team, responsible for overseeing and optimizing all aspects of our North American distribution network — including our in-house Distribution Centre, our dedicated 3PL-managed site, and our outsourced 3PL partner in Greer, South Carolina.</p><p><br></p><p>This is a strategic and hands-on leadership role that will guide the operational direction of the business, ensuring that our distribution infrastructure, processes, and people are aligned to deliver excellence, scalability, and profitability during a major phase of growth and beyond.</p><p><br></p><p>The VP of Operations will build on a strong foundation, partnering closely with the CFO, CEO, VP of ITIS, to evolve our operations strategy, strengthen performance across all sites, and empower teams to take ownership for executional excellence – all in the name of being an indispensable partner to global brands, customers, and each other.</p><p><br></p><p><b>Essential Functions:</b></p><p><br></p><p><b>Strategic Leadership</b></p><ul><li>Develop and execute an operations strategy that supports company growth, profitability, and service excellence across all distribution sites.</li><li>Serve as a key advisor to the Senior Leadership Team on logistics, capacity planning, and operational scalability.</li><li>Drive continuous improvement and innovation across the supply chain, identifying opportunities for automation, process efficiency, and cost optimization.</li><li>Lead business planning and forecasting for distribution operations, partnering closely with the CFO on financial modeling, investment planning, and performance analysis.</li></ul><p><br></p><p><b>Operational Oversight</b></p><ul><li>Oversee the performance and operational success of three North American distribution centers: In-house Distribution Centre (67,000 sq. ft.), In-house 3PL-managed site, and Outsourced 3PL partner in Greer, South Carolina</li><li>Ensure consistent achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer delivery standards across all sites.</li><li>Partner with the Director of Distribution and site leaders to align operational practices, standardize SOPs, and drive accountability at all levels.</li><li>Manage vendor and partner relationships with 3PLs, carriers, and logistics providers, ensuring alignment with company objectives and cost control.</li><li>Oversee capacity and resource planning to ensure the right infrastructure, staffing, and systems are in place to support business growth.</li></ul><p><br></p><p><b>Customer Focus</b></p><ul><li>Ensure operational excellence that delivers consistent accuracy, timeliness, and reliability in all customer-facing activities.</li><li>Maintain high standards of customer satisfaction by minimizing service disruptions and ensuring strong fulfillment performance.</li><li>Collaborate with internal departments to anticipate needs, resolve issues, and continuously improve the customer experience.</li><li>Champion a customer-centric culture across all DCs, emphasizing responsiveness, communication, and service quality.</li></ul><p><br></p><p><b>Budget Ownership</b></p><ul><li>Own and manage operational budgets across all distribution sites, ensuring alignment with company financial goals.</li><li>Partner with the CFO to forecast, track, and analyze key cost drivers and operational performance metrics.</li><li>Implement cost-control measures and identify opportunities for efficiency and margin improvement without compromising service quality.</li><li>Establish financial accountability at all operational levels, ensuring team leaders manage their budgets responsibly.</li></ul><p><br></p><p><b>Change Management</b></p><ul><li>Lead and oversee operational change initiatives, including process redesign, technology implementations, and site expansions, to support company growth.</li><li>Effectively plan and communicate change initiatives to ensure smooth transitions with minimal disruption to business operations.</li><li>Build alignment and buy-in across teams by clearly defining the “why,” “what,” and “how” of change.</li><li>Identify training and resource needs to ensure staff are prepared and empowered to adopt new systems, tools, or workflows.</li><li>Foster a culture of agility, innovation, and continuous improvement throughout the operations organization.</li></ul><p><br></p><p><b>Team Leadership & Development</b></p><ul><li>Lead, mentor, and empower a team of experienced operations professionals — fostering accountability, collaboration, and a results-driven culture.</li><li>Lead a team of warehouse managers to clearly define roles, responsibilities, and success metrics to ensure strong leadership continuity across all DCs.</li><li>Promote cross-functional collaboration between Operations, Finance, Sales, and Customer Service to ensure a seamless flow of information and execution.</li></ul><p><br></p><p><b>Systems, Data & Continuous Improvement</b></p><ul><li>Leverage technology, analytics, and data-driven insights to improve operational visibility, forecasting, and decision-making.</li><li>Drive adoption and optimization of WMS, ERP, and reporting systems to support scalable operations.</li><li>Utilize strong Excel and analytical skills to evaluate performance trends, financial impacts, and strategic opportunities.</li><li>Champion a culture of continuous improvement and operational excellence across all sites.</li></ul><p><br></p><p><b>Health, Safety & Compliance</b></p><ul><li>Ensure compliance with health and safety regulations (including CNESST in Quebec and applicable U.S. standards).</li><li>Maintain operational risk management, safety programs, and environmental compliance across all facilities.</li></ul><p> </p><p> </p><p><b>Who You Are and What You’ve Already Done:</b></p><p><br></p><ul><li>10+ years of progressive experience in operations, logistics, or distribution leadership within a North American context, preferably at the senior management or VP level.</li><li>Proven experience managing multiple distribution facilities and/or 3PL partners.</li><li>Strong financial and business acumen with demonstrated experience partnering with finance teams on cost analysis, budgeting, and ROI-driven initiatives.</li><li>Advanced computer proficiency, including expert-level Excel skills; </li><li>Experience with WMS and ERP systems is imperative (experience with HighJump is an asset).</li><li>Demonstrated success leading and developing high-performing teams through growth and change.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>A strategic thinker with a hands-on approach and a passion for operational excellence.</li></ul><p><br></p><p><b>Key Competencies</b></p><ul><li>Strategic and analytical mindset</li><li>Leadership and team empowerment</li><li>Operational excellence and process improvement</li><li>Collaboration and cross-functional influence</li><li>Financial literacy and data-driven decision-making</li><li>Change management and adaptability</li></ul><p><br></p><p><br></p><p><b>Still interested? Apply.</b></p>